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"Try not to have a good time... this is supposed to be educational."   -Charles Schulz

How to Best Prepare at the Office For Going on Summer Vacation

How to Best Prepare at the Office For Going on Summer Vacation

  • May 24, 2018
  • Dan Rose
  • In The Spotlight, Quick Tips
  • 0 Comments

Memorial Day officially turns the calendar to summer, even though spring still has about 3-1/2 weeks left in it. You're excited because this year the thoughts of lying on that beach, hiking through the mountains, visiting wine country or spending…

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Webinar Wednesday – GREAT NEW TOPIC – Navigating Gossip and Grapevines in the Workplace

Webinar Wednesday – GREAT NEW TOPIC – Navigating Gossip and Grapevines in the Workplace

  • March 28, 2018
  • Dan Rose
  • Communication, In The Spotlight
  • 0 Comments

People talk. And while speculation about a new boss, a merger or new products is common and even healthy, gossip can get more personal and more damaging. And sometimes, if the chatter is about you, it can be isolating and…

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This is the Super Bowl Primer for People at the Office That Don’t Watch Sports

This is the Super Bowl Primer for People at the Office That Don’t Watch Sports

  • February 1, 2018
  • Dan Rose
  • In The Spotlight, Office Entertainment
  • 0 Comments

This Sunday is Super Bowl LII, a time when those of you who never watch football wind up at your boss’s house for his or her Super Bowl party. It is for you that we put out this blog post…

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Here is the 4-1-1 About Handwashing That You Need to Know

Here is the 4-1-1 About Handwashing That You Need to Know

  • January 15, 2018
  • Dan Rose
  • In The Spotlight, Trending
  • 0 Comments

Here in the Midwest, we’re seeing stories about how widespread the flu epidemic has become. Locally, our hospitals are treating about 33 percent more cases than last year and in the first eight days of 2018, they treated 150 more…

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This Is How Brilliant Managers Lead Successful Multigenerational Teams

This Is How Brilliant Managers Lead Successful Multigenerational Teams

  • December 26, 2017
  • Cameron Bishop
  • In The Spotlight, Management
  • 0 Comments

We’re in an ever-changing work environment today—the world is smaller and a homogeneous workplace rarely exists. Today, leaders deal with a variety of employees across generational and cultural lines, each with their own values, beliefs, work ethics and needs. It is…

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What Your Favorite Holiday Cookie Says About Your Work Personality

What Your Favorite Holiday Cookie Says About Your Work Personality

  • December 21, 2017
  • Dan Rose
  • In The Spotlight, Office Entertainment
  • 1 Comment

Yep … we’re pretty much completing the “Food Trifecta” in our blog series. After discussing your favorite donut and then your favorite Halloween candy earlier this year, we’ll end the year with what your favorite holiday cookie says about your…

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16 Brilliant Ways You Can Survive Your Vacation From Work

16 Brilliant Ways You Can Survive Your Vacation From Work

  • November 20, 2017
  • Dan Rose
  • In The Spotlight, Project and Time Management
  • 0 Comments

You had a wonderful vacation for the last two weeks skiing in Steamboat Springs and then visiting your sister in Northern California. But now it’s Monday morning and you’re back at work. There are 200 unanswered emails in your in-box…

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How to Run Good Meetings That Don’t Suck

How to Run Good Meetings That Don’t Suck

  • November 8, 2017
  • Dan Rose
  • In The Spotlight, Project and Time Management
  • 0 Comments

Most of us hate meetings. But, if we’re honest, good meetings are a vital link to making sound business decisions.  Bringing together just the key players, armed with the right information is key. If you can do that, you will…

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What Evil Lies Deep in the Heart of Your Office? Germs, of Course!

What Evil Lies Deep in the Heart of Your Office? Germs, of Course!

  • October 19, 2017
  • Dan Rose
  • In The Spotlight
  • 0 Comments

Yesterday we looked at why people should wash their hands frequently and the consequences when they don’t. Today, we hit the average office, which can be a virtual petri dish for studies in many ways. But for today, we’ll worry about…

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Here Is the Dirt on Washing Your Hands

Here Is the Dirt on Washing Your Hands

  • October 18, 2017
  • Dan Rose
  • In The Spotlight
  • 0 Comments

It was “Global Handwashing Day” a few days ago, which you might have overlooked because it was also “National Cheese Curd Day” and nothing can stand in the way of that delicious decadence from our friends in Wisconsin. It's also…

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Bright Advice to Help You Get Promoted

Bright Advice to Help You Get Promoted

  • August 4, 2017
  • Dan Rose
  • Career Development, In The Spotlight
  • 0 Comments

Career paths are not always clear and promotions are not automatic. To get promoted takes as much planning and care as getting any job. A friend tells you she’s been promoted at work. She’s an ambitious, hardworking person, so you’re…

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“Trust the Pie!” Or, How to Get Your Tired Brain to Best Solve Problems

“Trust the Pie!” Or, How to Get Your Tired Brain to Best Solve Problems

  • July 31, 2017
  • Dan Rose
  • In The Spotlight, Personal Development
  • 0 Comments

Do you ever have times when you need to trust the pie to help you solve problems? If you’re wondering what I might have had to drink for lunch, bear with me. In the movie, “Men In Black III” starring…

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Why Groupthink Is the Ultimate Killer of Creativity At the Office

Why Groupthink Is the Ultimate Killer of Creativity At the Office

  • June 29, 2017
  • Dan Rose
  • Communication, In The Spotlight
  • 0 Comments

The leader of your work group proudly announces, “We have a consensus” to everyone sitting around the table. If the consensus came through hours, days, or maybe even weeks of discussion and debate, it’s probably a good thing. However, if…

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How to Be the Good Villain at Work … And Get Thanked For It

How to Be the Good Villain at Work … And Get Thanked For It

  • June 9, 2017
  • Dan Rose
  • Communication, In The Spotlight
  • 0 Comments

With a handful of exceptions (we’re looking at you, Hannibal Lecter!), whether it’s a movie, TV show, or book, you don’t root for the villain to succeed (and we’re definitely looking at you, King Joffrey!). But unlike fictional tales of…

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How to Handle an Outburst From a Co-Worker

How to Handle an Outburst From a Co-Worker

  • June 8, 2017
  • Dan Rose
  • Communication, In The Spotlight
  • 0 Comments

Difficult times, such as pay cuts, salary freezes, loss of bonuses, layoffs or organizational change causes great stress among employees. No matter what environment you’re in, chances are your team gets anxious … burned out … and feels disconnected. You probably…

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How to Confidently Negotiate a Better Salary in Your New Job

How to Confidently Negotiate a Better Salary in Your New Job

  • June 5, 2017
  • Dan Rose
  • Career Development, In The Spotlight
  • 0 Comments

Now that most college graduating classes are moving on into the next phase of their lives, there’s one skill they probably didn’t get in school that can make a huge difference in their careers. To know how to confidently negotiate…

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3 Times Being Micromanaged is OK and When It’s Not

3 Times Being Micromanaged is OK and When It’s Not

  • June 1, 2017
  • Dan Rose
  • In The Spotlight
  • 0 Comments

In study after study, the one kind of manager employees have the most problems with is the micromanager. It’s not hard to see why. Having your boss breathing down your neck and scrutinizing your every move is frustrating. For most…

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Motivation Tricks To Get You Through Your Summertime Blues

Motivation Tricks To Get You Through Your Summertime Blues

  • May 31, 2017
  • Dan Rose
  • In The Spotlight, Personal Development
  • 0 Comments

Ohhhhhh my … you’re back at work after a three-day Memorial Day holiday weekend and you’re finding it rather difficult to stay motivated. For most everyone, Memorial Day is the unofficial beginning of summer and the requisite fun, sun, vacation…

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Finding Balance on the Workplace Merry-Go-Round

Finding Balance on the Workplace Merry-Go-Round

  • May 18, 2017
  • Dan Rose
  • In The Spotlight, Project and Time Management
  • 0 Comments

The other day a co-worker and I were chatting in the breakroom late in the day when she threw her hands up exasperatedly and said, “My gosh … I have not stopped since I got here at 7 this morning.…

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7 Steps for Remembering Names

7 Steps for Remembering Names

  • May 3, 2017
  • Dan Rose
  • Communication, In The Spotlight
  • 0 Comments

Do you have problems remembering names when you meet someone for the first time? One of the best business skills you can have is the ability to meet someone for the first time and remember their name 20 minutes later.…

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Meetings: Worth Their Weight in Gold or Colossal Waste of Time?

Meetings: Worth Their Weight in Gold or Colossal Waste of Time?

  • April 14, 2017
  • Dan Rose
  • In The Spotlight, Project and Time Management
  • 0 Comments

Most of us hate meetings. But, if we’re honest, they can be a vital link to making sound business decisions  If you can bring together all the key players armed with the right information, and run the meeting well, chances…

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Preparing for Your Annual Performance Review (Without Resorting to Hard Drugs)

Preparing for Your Annual Performance Review (Without Resorting to Hard Drugs)

  • April 12, 2017
  • Dan Rose
  • In The Spotlight
  • 0 Comments

Do you enjoy getting an annual performance review? Do you think your busy boss enjoys it? The amount of work involved in doing an annual performance review is staggering for just one employee. Imagine having to do it for the…

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Taking Care of the Little Details Brings Big Rewards

Taking Care of the Little Details Brings Big Rewards

  • April 6, 2017
  • Dan Rose
  • Career Development, In The Spotlight
  • 0 Comments

“It's the little details that are vital. Little things make big things happen.”  Legendary UCLA Men’s basketball coach, John Wooden   There’s no denying that business … and life … seems to be moving at the speed of light these…

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Giving a Perfect Impromptu Speech When You Hate Public Speaking

Giving a Perfect Impromptu Speech When You Hate Public Speaking

  • March 31, 2017
  • Dan Rose
  • Communication, In The Spotlight
  • 0 Comments

Your boss just popped into your office bright and early on a Wednesday morning and informed you that you’re making an important presentation to upper management in her place on Friday. She’s forced to go out of town for a…

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How to Ask for a Raise

How to Ask for a Raise

  • March 29, 2017
  • Dan Rose
  • Communication, In The Spotlight
  • 0 Comments

It’s a conversation that many people want to have, but hesitate to do it. Or worse, they put it off entirely. However, if your career goals and personal ambitions extend beyond the confines of your current paycheck, learning how to…

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Encourage Strategic Thinking With These Exercises

Encourage Strategic Thinking With These Exercises

  • March 20, 2017
  • Dan Rose
  • In The Spotlight, Management
  • 0 Comments

As a manager, have you ever told a member of your staff to start thinking more strategically and “big picture”? Did you get a blank stare back like a deer in the headlights when you did? Do you think your…

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Webinar Wednesday – NEW – Developing a Professional Presence

Webinar Wednesday – NEW – Developing a Professional Presence

  • March 8, 2017
  • Dan Rose
  • In The Spotlight
  • 0 Comments

How much does it really matter what people think of you at work? After all, your competence and your character should speak for itself ... right? Possibly. But most people simply aren’t that objective. Clients, peers, bosses, employees and vendors…

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Webinar Wednesday – NEW – Compliance With the OSHA Bloodborne Pathogens Standard

Webinar Wednesday – NEW – Compliance With the OSHA Bloodborne Pathogens Standard

  • February 22, 2017
  • Dan Rose
  • In The Spotlight
  • 0 Comments

The OSHA bloodborne pathogens standard covers a lot of ground—from prevention to training to the disposal or cleaning of personal protective equipment. And while clearly applicable to the health care industry (where exposure risk is high), recent fines to large…

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How to Run “Can’t-Miss” Meetings at Work

How to Run “Can’t-Miss” Meetings at Work

  • February 21, 2017
  • Dan Rose
  • In The Spotlight, Uncategorized
  • 0 Comments

Is there anyone at your work who puts together “can’t miss” meetings?  You know, the kind of meetings you never want to miss because they begin the moment they’re supposed to … are attended only by the people who need…

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How to Fall In Love with Your Job Again

How to Fall In Love with Your Job Again

  • February 13, 2017
  • Dan Rose
  • In The Spotlight
  • 0 Comments

Most of us have been there. When the relationship started, you were so excited that your skin practically tingled. Every morning you bolted out of bed with enthusiasm to get to your new love. Every night, you drifted off to…

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Webinar Wednesday – NEW – Sexual Harassment Prevention Training for Managers and Supervisors

Webinar Wednesday – NEW – Sexual Harassment Prevention Training for Managers and Supervisors

  • February 8, 2017
  • Dan Rose
  • Human Resources, In The Spotlight, Management
  • 0 Comments

An important client makes a lewd comment in a meeting with your team. Everyone laughs uncomfortably and says nothing. Later, a woman on your team comes to your office upset by the remarks. As the manager, what should you have…

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Motivation Hacks When You Need a Boost at Work

Motivation Hacks When You Need a Boost at Work

  • February 6, 2017
  • Dan Rose
  • In The Spotlight
  • 0 Comments

During a particularly rough day at work, you find yourself lacking motivation, so you start staring out the window on a beautiful sunny day. Five minutes later, you haven’t moved a muscle and your mind is blank … well, except…

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Have a Heart: Sneak in a Workplace Workout at Your Desk

Have a Heart: Sneak in a Workplace Workout at Your Desk

  • January 31, 2017
  • Dan Rose
  • In The Spotlight, Uncategorized
  • 0 Comments

The phrase, "workplace workout" should become part of your daily office routine from now on. February is National Heart Month and, considering how many hours some people spend sitting at their desks for work, it’s time to stop taking the health…

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Words People Always Use Incorrectly at Work

Words People Always Use Incorrectly at Work

  • January 19, 2017
  • Dan Rose
  • In The Spotlight
  • 0 Comments

Very few things can ruin your reputation at work faster than poor business writing skills. A poorly worded email, memo or business document will stick with the writer a very long time. Luckily, your writing skills can be improved just…

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The Top 5 Business Books to Read In 2017

The Top 5 Business Books to Read In 2017

  • January 17, 2017
  • Dan Rose
  • In The Spotlight, Uncategorized
  • 0 Comments

The best and the brightest business minds in the world know that your learning never stops. According to weforum.org and Fortune.com, here are the must-read business books of 2017.  And, if your reply to that is that you don't have…

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3 Particularly Perilous Pronoun Problems

3 Particularly Perilous Pronoun Problems

  • January 12, 2017
  • Brenda Smyth
  • In The Spotlight
  • 0 Comments

  Language and writing skills are critical to success in business. And grammar mistakes are easy to make—especially where pronouns are concerned. Here are some easy tricks to help you consider how to choose the right pronoun.   Myself What’s…

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Webinar Wednesday – How to Comply With OSHA’s Lockout/Tagout Standard

Webinar Wednesday – How to Comply With OSHA’s Lockout/Tagout Standard

  • January 11, 2017
  • Dan Rose
  • In The Spotlight
  • 3 Comments

 A worker reaches inside a jammed machine to try to fix it. It suddenly releases … crushing his hand. Steam, electricity, pressure—your workers face obvious and unexpected energy hazards in the routine maintenance and repair of on-the-job machinery and equipment.…

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Looking for Answers? Let Them Come to You By Giving Your Brain a Break

Looking for Answers? Let Them Come to You By Giving Your Brain a Break

  • January 6, 2017
  • Brenda Smyth
  • In The Spotlight
  • 0 Comments

  Here’s an experience most of us are familiar with .… You focus on a problem or try to remember something. The wheels are turning, but you can’t find the solution. You step away–think about something else, go to sleep,…

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Complaining Can Make You Happier if ….

Complaining Can Make You Happier if ….

  • January 3, 2017
  • Brenda Smyth
  • In The Spotlight
  • 0 Comments

  Everyone complains. We complain about the weather … or our kids … or our mother-in-laws … just to break the ice. It’s common in the workplace too, but is it good for us? Or effective? That depends on who…

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How to Build Consensus … a Vital Part of Work Teams

How to Build Consensus … a Vital Part of Work Teams

  • December 30, 2016
  • Brenda Smyth
  • In The Spotlight
  • 0 Comments

  Consensus building is the art of having everyone come to agreement on how to handle a situation rather than having the decision made by the majority, the loudest, or the most powerful. It means “overwhelming agreement that goes as…

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What Does an OSHA Inspection Include?

What Does an OSHA Inspection Include?

  • December 19, 2016
  • Brenda Smyth
  • In The Spotlight
  • 0 Comments

  No time is a good time for OSHA to show up at your door for an inspection … because most OSHA violations carry a significant penalty. The Occupational Safety and Health Administration (OSHA), is a relatively small government agency.…

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Humility in the Workplace … Get it Back

Humility in the Workplace … Get it Back

  • December 12, 2016
  • Brenda Smyth
  • In The Spotlight
  • 0 Comments

  We live in a society that values individuality … that encourages competition. We work in a world where we are constantly advised to speak up, be assertive, toot our own horns, beat the competition—and the person sitting next to…

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Webinar Wednesday: NEW – The Essentials of Bankruptcy Law for Collections Professionals

Webinar Wednesday: NEW – The Essentials of Bankruptcy Law for Collections Professionals

  • December 7, 2016
  • Brenda Smyth
  • In The Spotlight, Uncategorized
  • 0 Comments

Bankruptcy Filings Holding You Up? If you’re like most collection professionals, you’ve encountered this trip-up more than once. And as soon as you hear the word bankruptcy, you know your hands are all but tied. Your chances of getting the…

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Here’s a Little Exercise to Help You Work Smarter

Here’s a Little Exercise to Help You Work Smarter

  • December 6, 2016
  • Brenda Smyth
  • In The Spotlight
  • 0 Comments

Understand Pareto’s Principle and Use the 80/20 Rule to Boost Your Efforts   Business-management consultant and engineer Joseph M. Juran named his productivity theory for Vilfredo Pareto: 80 percent of our results are from 20 percent of our efforts. Juran…

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How to Use Your Business Goals to Set Your Employee Training Budget

How to Use Your Business Goals to Set Your Employee Training Budget

  • November 22, 2016
  • Brenda Smyth
  • In The Spotlight
  • 0 Comments

If your employee training budget is based on little more than historic spending and wishful thinking, try tying it to company goals. Business goals and strategy provide an objective, measurable target. And hitting those targets might demand new skills, innovative thinking,…

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Language Fillers and 8 Tips to Help You Stop Saying Um, OK, Like….

Language Fillers and 8 Tips to Help You Stop Saying Um, OK, Like….

  • November 11, 2016
  • Brenda Smyth
  • Featured, In The Spotlight
  • 0 Comments

  Speech disfluency—you may not have heard the term. But undoubtedly, you’ve heard these little language fillers pop up in conversation, on the radio or from a nervous or inexperienced speaker. “Um,” “you know” and “literally” are just a few…

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10 Common Myths About Conflict at Work … Busted

10 Common Myths About Conflict at Work … Busted

  • November 9, 2016
  • Brenda Smyth
  • In The Spotlight, Uncategorized
  • 0 Comments

Myth #1: Conflict is a result of poor management In fact, conflict is a natural part of communication, according to careertipster.com. By gaining multiple perspectives, work groups are better able to come up with optimal solutions. Groupthink and the strong…

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Webinar Wednesday NEW Topic: Social Media Listening Strategies

Webinar Wednesday NEW Topic: Social Media Listening Strategies

  • November 2, 2016
  • Brenda Smyth
  • Featured, In The Spotlight, Uncategorized
  • 0 Comments

A customer complains about your company’s service in a Facebook post ... Another tweets a glowing product recommendation ... Your competitor is mentioned in a blog .... There’s a conversation happening online—and some of it’s about you. “If you’re not…

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Sometimes Disagreeing With Your Boss Is the Right Thing to Do

Sometimes Disagreeing With Your Boss Is the Right Thing to Do

  • October 28, 2016
  • Brenda Smyth
  • Communication, In The Spotlight
  • 0 Comments

Here's a secret ... disagreeing with your boss might get you major brownie points at work. IF you disagree the right way, of course. Most bosses depend on honest, educated feedback from the people around them. You may have different information…

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What You Should Do When People Are Rude

What You Should Do When People Are Rude

  • October 27, 2016
  • Brenda Smyth
  • In The Spotlight, Uncategorized
  • 0 Comments

  In our political scene, intolerance has taken the place of earnest dialogue. Drivers on our roads, rage along freeways at 70 miles per hour. And in our workplaces, stressed-out workers freely release rude remarks with little regard for anyone…

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Webinar Wednesday: 10 Keys to Effective Performance Reviews

Webinar Wednesday: 10 Keys to Effective Performance Reviews

  • October 19, 2016
  • Tyler Downey
  • In The Spotlight
  • 0 Comments

Even seasoned managers and executives can feel the stress of giving performance reviews to employees. Most managers make the performance review process far more challenging than it needs to be. So where can you go to find simple tricks and…

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Webinar Wednesday: Critical Thinking & Problem Solving Skills

Webinar Wednesday: Critical Thinking & Problem Solving Skills

  • September 7, 2016
  • Tyler Downey
  • Career Development, In The Spotlight, Trending
  • 0 Comments

Your organization needs someone who produces results no matter the situation. What are your problem-solving skills doing for you? Every day, you’re faced with new challenges to overcome, difficult problems to solve, and super-tough decisions to make. It’s not easy.…

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Webinar Wednesday: Managing Chaos & Pressure at Work

Webinar Wednesday: Managing Chaos & Pressure at Work

  • August 3, 2016
  • Tyler Downey
  • In The Spotlight, Trending
  • 0 Comments

The workplace is more chaotic than ever before ... are you up for the challenge? If you are facing expanding workloads, tighter deadlines, and increased pressure to perform at work — you’re not alone! In today’s chaotic and constantly changing…

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New Webinar! Sales Success Strategies for Prospecting and Cold Calling

New Webinar! Sales Success Strategies for Prospecting and Cold Calling

  • June 29, 2016
  • Tyler Downey
  • In The Spotlight
  • 0 Comments

Think cold-calling is old school? Maybe. But it’s still the easiest and cheapest way to create interest, qualify leads, set appointments and begin the sales process. Whether you’ve tried it with lukewarm results or you’ve never tried it at all,…

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Webinar Wednesday: How to Manage Priorities & Time

Webinar Wednesday: How to Manage Priorities & Time

  • June 1, 2016
  • Tyler Downey
  • In The Spotlight
  • 0 Comments

Each day you’re faced with a growing mountain of high-priority projects. There never seems to be enough time. Your stress level goes through the roof. Sometimes it feels like the only way you could ever get it all done is…

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The Employment Laws You Need to Know

The Employment Laws You Need to Know

  • March 10, 2016
  • Tyler Downey
  • Career Development, Human Resources, In The Spotlight, Management, Trending
  • 0 Comments

Are you 100 percent sure your HR department can handle EVERY situation that comes their way? Truth is, there are 1,001 different scenarios going on throughout your company every day that impact employment law, benefits administration, compensation, and even fringe…

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Wednesday Webinar! Time-Saving Microsoft Excel Tips & Shortcuts For Every User

Wednesday Webinar! Time-Saving Microsoft Excel Tips & Shortcuts For Every User

  • March 2, 2016
  • Tyler Downey
  • Career Development, In The Spotlight
  • 0 Comments

Discover powerful time-savers for Excel that you don’t want to be without! Looking at Excel spreadsheets all day can make anyone’s eyes glaze over. Like most Excel users, you probably spend hours navigating through your documents, entering repetitive information, editing…

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Webinar Wednesday! Increasing Your Personal Productivity

Webinar Wednesday! Increasing Your Personal Productivity

  • February 24, 2016
  • Tyler Downey
  • Career Development, In The Spotlight
  • 0 Comments

Are you spending your workday marking off your ‘to-do’ list but feeling like you’re not accomplishing much? Do you practice good time management skills but feel like your work lacks focus? If you want to increase the true payoff from…

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NST E-Tip: Keeping Your Project Teams Informed

  • February 22, 2016
  • Tyler Downey
  • Featured, In The Spotlight, Quick Tips
  • 0 Comments

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New Webinar! Self-Motivation Tips for Combating Burnout

New Webinar! Self-Motivation Tips for Combating Burnout

  • February 17, 2016
  • Tyler Downey
  • In The Spotlight, Trending
  • 0 Comments

You know the feeling: you’re running at top speed, performing at a high level and then suddenly, without warning, your productivity drops. You may find yourself apathetic and uninterested. You’re exhausted and can’t conjure up the energy to perform even…

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Webinar Wednesday: Time Management Power Tips

Webinar Wednesday: Time Management Power Tips

  • February 10, 2016
  • Tyler Downey
  • Career Development, In The Spotlight
  • 0 Comments

You’re juggling a million projects, deadlines and demands — and every one of them is screaming for your attention. The good news about having too much to do is that people trust your ability. The not-so-good news is that it’s…

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Webinar Wednesday! Secrets of Clear Communication

Webinar Wednesday! Secrets of Clear Communication

  • February 3, 2016
  • Tyler Downey
  • In The Spotlight
  • 0 Comments

If you ask 50 different people to draw a dog (even allowing for varying artistic abilities), you get 50 very different pictures. And it’s a rare person who asks for clarification, because everyone assumes they know what “draw a dog”…

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New Webinar on STAR12: Eliminating Workplace Negativity

New Webinar on STAR12: Eliminating Workplace Negativity

  • January 13, 2016
  • Tyler Downey
  • Career Development, In The Spotlight
  • 0 Comments

Nothing affects employee morale more insidiously than persistent workplace negativity. It saps the energy of your organization and diverts critical attention from work and performance. As a manager, supervisor, or team leader, your job depends on identifying causes of negativity…

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Wednesday Webinar! Building a More Productive Work Force

Wednesday Webinar! Building a More Productive Work Force

  • January 6, 2016
  • Tyler Downey
  • Career Development, In The Spotlight, Management
  • 0 Comments

More than half of all U.S. employees are disengaged at work. That’s a lot of wasted talent ... and profit. If you’d like to rally morale and performance on your team, your management style (and a few strategic motivators) can…

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Webinar Wednesday: Building Trust & Cooperation Across Organizational Lines

Webinar Wednesday: Building Trust & Cooperation Across Organizational Lines

  • December 16, 2015
  • Tyler Downey
  • In The Spotlight
  • 0 Comments

The price your business pays when employees don’t completely trust each other is HUGE. Information isn’t shared freely. Unique perspectives aren’t considered or offered. Feedback is ignored. Knowledge is wasted. There’s finger-pointing and fighting for control — time is wasted. …

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New Webinar on STAR12! How to Effectively Handle Customer Complaints

New Webinar on STAR12! How to Effectively Handle Customer Complaints

  • December 2, 2015
  • Tyler Downey
  • In The Spotlight
  • 0 Comments

Gain powerful, creative strategies for handling complaints and maximizing customer retention … Fielding complaints can be the hardest part of working with customers. It’s frustrating, stressful, and difficult. You never know when a complaint will happen, how angry the customer…

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New STAR12 Webinar: Breaking Bad Communication Habits

New STAR12 Webinar: Breaking Bad Communication Habits

  • November 11, 2015
  • Tyler Downey
  • Career Development, In The Spotlight
  • 0 Comments

As a professional, there are few things you can do that will hurt your career more than being a poor communicator. If you’re not careful, things can easily be misinterpreted, leading to confusion, wasted resources, and even damaged relationships. But…

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New STAR12 Webinar: Public Speaking Without Fear

New STAR12 Webinar: Public Speaking Without Fear

  • November 4, 2015
  • Tyler Downey
  • Career Development, In The Spotlight
  • 0 Comments

Nervous in front of crowds? You’re not alone! Speaking in front of groups — large or small — can be paralyzing. It can make you feel shaky … nauseous … and absolutely unable to get a word out at a…

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NST E-Tips: Negotiating With a Vendor

  • November 2, 2015
  • Tyler Downey
  • Career Development, Featured, In The Spotlight, Quick Tips
  • 0 Comments

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New Webinar: Avoiding the Top Ten Most Common Writing Blunders

New Webinar: Avoiding the Top Ten Most Common Writing Blunders

  • October 28, 2015
  • Tyler Downey
  • In The Spotlight
  • 0 Comments

Clients, supervisors, even coworkers may not even always know they’re doing it — but they’re judging you on your written communication skills. And if you’re consistently missing the mark and letting incorrect word choice, poor punctuation, or misspelled words slip…

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Monday Motivation Tip: Executive Recognition

Monday Motivation Tip: Executive Recognition

  • October 26, 2015
  • Tyler Downey
  • In The Spotlight, Management, Quick Tips
  • 0 Comments

Call in the big guns to reward performance or motivate staff. This means asking your organization’s top executives to congratulate or encourage employees at just the right time. Use this type of recognition sparingly, like a secret weapon; if done…

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NST E-Tip: Be an Approachable Boss

  • October 20, 2015
  • Tyler Downey
  • Career Development, Featured, In The Spotlight, Marketing, Quick Tips
  • 0 Comments

  Here's an On-Demand Webinar to Help... You don’t have to be a born leader. Leadership isn’t an innate ability — it is an acquired set of skills that anyone with the desire to lead can learn. As a new…

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New STAR12 Webinar! Developing a Perpetually Positive Attitude

New STAR12 Webinar! Developing a Perpetually Positive Attitude

  • October 15, 2015
  • Tyler Downey
  • Career Development, In The Spotlight, Office Entertainment
  • 0 Comments

You know how easy it can be to get fixated on the negative. You may often find yourself dwelling on shortcomings and things that have gone wrong. It’s an easy recipe for stress and on top of that, it’s extremely…

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New Webinar! Developing a Perpetually Positive Attitude

New Webinar! Developing a Perpetually Positive Attitude

  • September 30, 2015
  • Tyler Downey
  • In The Spotlight, Trending
  • 0 Comments

You know how easy it can be to get fixated on the negative. You may often find yourself dwelling on shortcomings and things that have gone wrong. It’s an easy recipe for stress and on top of that, it’s extremely…

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Case Study: Employee Training for American Dairy Association

Case Study: Employee Training for American Dairy Association

  • September 24, 2015
  • Tyler Downey
  • Career Development, Case Studies & White Papers, In The Spotlight
  • 0 Comments

Executive Summary The American Dairy Association and Dairy Council, Inc. is a nonprofit corporation that works to increase the demand for U.S.-produced dairy products on behalf of New York, northern New Jersey, and northeastern Pennsylvania dairy farmers. They utilize education…

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How Assertive are You? Take This 2 Minute Quiz

How Assertive are You? Take This 2 Minute Quiz

  • September 17, 2015
  • Tyler Downey
  • Career Development, In The Spotlight
  • 0 Comments

You cannot fly like an eagle with the wings of a wren.   -William Henry Hudson 1. How long, on average, do you have to make a first impression? a. 30 seconds b. 90 seconds c. 5 minutes d. 10…

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New STAR12 Webinar! Building Better Team Communication

New STAR12 Webinar! Building Better Team Communication

  • September 16, 2015
  • Tyler Downey
  • In The Spotlight
  • 0 Comments

Building Better Team Communication Tired of misunderstandings … confusion … conflict? Break free from the cycle of poor communication! Poor communication leaves a trail of destruction in its wake. If you’re struggling to get projects done with your team ……

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STAR12 Webinar Spotlight: Building Memory Skills

STAR12 Webinar Spotlight: Building Memory Skills

  • June 3, 2015
  • Tyler Downey
  • In The Spotlight
  • 0 Comments

Your brain is an amazing thing. Capable of incredible feats, every experience you’ve had, every conversation, every detail is locked in there somewhere. But what happens when you can’t find the information you’re looking for? What happens when you struggle…

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New STAR12 Webinar: 10 Traits of Self-Motivated People

New STAR12 Webinar: 10 Traits of Self-Motivated People

  • May 20, 2015
  • Tyler Downey
  • Career Development, In The Spotlight, Uncategorized
  • 0 Comments

Staying motivated is key to being successful in any organization. This Webinar will teach you not only the common characteristics of motivated leaders, but the techniques to keep yourself inspired as well.   View Now All Webinars are FREE with…

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Free Webinar: 8 Traits of High-Integrity Leaders

Free Webinar: 8 Traits of High-Integrity Leaders

  • May 14, 2015
  • Tyler Downey
  • In The Spotlight
  • 0 Comments

You know the value of integrity, the behaviors and traits that exemplify high moral character. And you strive to lead this way; if you didn’t, you wouldn’t be reading this right now. But if you’re like many people, you may…

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New STAR12 Webinar: Confidence & Assertiveness Skills for Women

New STAR12 Webinar: Confidence & Assertiveness Skills for Women

  • April 29, 2015
  • Tyler Downey
  • In The Spotlight
  • 0 Comments

A STAR12 Webinar We all experience times when it is difficult to feel confident and downright intimidating to be assertive. But when we're able to interact confidently and assertively, we gain respect and support from people in all aspects of…

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STAR12 Spotlight: Combating Apathy in the Workplace

STAR12 Spotlight: Combating Apathy in the Workplace

  • April 1, 2015
  • Tyler Downey
  • In The Spotlight
  • 0 Comments

A STAR12 Webinar If you’ve ever worked with an apathetic person, you know how frustrating it can be! It’s emotionally draining, it’s tiring, and worse, it can feel like you’re expected to take up their slack. You’re committed to your…

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Webinar Spotlight: Managing Multiple Priorities and Projects

Webinar Spotlight: Managing Multiple Priorities and Projects

  • March 25, 2015
  • Tyler Downey
  • In The Spotlight
  • 0 Comments

Gain control of your time, your projects and your priorities! For career-minded professionals like you, success can be a double-edged sword. On one side, you excel at your job and are valued in your organization. But with that comes increased…

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Webinar Spotlight: 5 Leadership Secrets Every New Supervisor Must Know

Webinar Spotlight: 5 Leadership Secrets Every New Supervisor Must Know

  • February 19, 2015
  • Tyler Downey
  • Career Development, In The Spotlight
  • 0 Comments

You don’t have to be a born leader. Leadership isn’t an innate ability — it is an acquired set of skills that anyone with the desire to lead can learn. As a new supervisor, you have a lot to learn.…

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Webinar Spotlight: How to Manage Priorities & Time

Webinar Spotlight: How to Manage Priorities & Time

  • February 11, 2015
  • Tyler Downey
  • In The Spotlight
  • 0 Comments

The answer isn’t working more hours ... it’s working more effectively! This training teaches you how! Every day you tackle a new challenge to keep up with all you have to do. Projects come at you from every angle. Everything…

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Job Aid: Emotional Intelligence Assessment

Job Aid: Emotional Intelligence Assessment

  • February 4, 2015
  • Tyler Downey
  • In The Spotlight, Uncategorized
  • 0 Comments

  Since emotional intelligence is an ability you can develop and expand, take this assessment at regular intervals to see if your E.I. score improves. You may also share this assessment with others to help them grow their self-awareness. Rate…

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Let’s Get Connected!

Let’s Get Connected!

  • January 12, 2015
  • Tyler Downey
  • In The Spotlight
  • 0 Comments

Hey Everyone! Let's get connected on your favorite social media platform. Stay up-to-date with all of NST and STAR12's latest news, features, and great new training content. We are going to be starting some really fun promotions, so if you're…

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Webinar Spotlight: The Secrets to Lasting Personal Change

Webinar Spotlight: The Secrets to Lasting Personal Change

  • January 7, 2015
  • Tyler Downey
  • Career Development, In The Spotlight
  • 0 Comments

Change is hard. How many times have you resolved to break a bad habit — or form a positive new one — and ended right back up in your old ways? The truth is, our minds are conditioned to resist…

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Top 10 Morale Improvement Strategies

Top 10 Morale Improvement Strategies

  • December 16, 2014
  • Tyler Downey
  • In The Spotlight
  • 0 Comments

The Beatings Will Continue Until Morale Improves! Top 10 Morale Improvement Strategies Do your employees seem overwhelmed? Frustrated? Negative? Are people counting down the minutes until they can go home every day? If so, your team is suffering from low…

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Webinar Spotlight: Confidence & Assertiveness Skills for Women

Webinar Spotlight: Confidence & Assertiveness Skills for Women

  • December 10, 2014
  • Tyler Downey
  • Career Development, In The Spotlight
  • 0 Comments

We all experience times when it is difficult to feel confident and downright intimidating to be assertive. But when we're able to interact confidently and assertively, we gain respect and support from people in all aspects of our lives. 500969

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Webinar Spotlight: Staying Positive When Bad Things Happen at Work

Webinar Spotlight: Staying Positive When Bad Things Happen at Work

  • November 26, 2014
  • NST Staff
  • In The Spotlight
  • 0 Comments

Everyone has been there before: you’re at work, in a good mood, when suddenly something negative happens and it affects your mood for the rest of the day. Bad things are bound to happen — and learning how to handle…

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Interview with NST Founder Mark Truitt

  • November 20, 2014
  • NST Staff
  • In The Spotlight
  • 0 Comments

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Your New STAR12 Dashboard

  • November 17, 2014
  • NST Staff
  • In The Spotlight
  • 4 Comments

You asked for a better STAR12 experience, and now you’ve got it with your newly-designed dashboard. Built with ease-of-use, personalization, and utility in mind, the new dashboard makes it easy for you to find the information you need, when you…

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Welcome to the New Community!

Welcome to the New Community!

  • November 17, 2014
  • NST Staff
  • In The Spotlight, Uncategorized
  • 0 Comments

“Try not to have a good time. This is supposed to be educational” –Charles Schulz, Creator of Peanuts We are proud to announce the launch of the brand new community section of STAR12! Whether you are an individual who has…

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Have You Taken Your Harrison Assessment? It’s Free for STAR12…

Have You Taken Your Harrison Assessment? It’s Free for STAR12…

  • October 24, 2013
  • NST Staff
  • In The Spotlight
  • 0 Comments

Hey everyone! Having a good day? Has everybody taken their Harrison Assessment yet? For those of you who don't know, every STAR12 pass-holder can now take our free career assessment. It measures you based on your likes/dislikes and your job…

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Customer Service Week Comes to NatSem!

Customer Service Week Comes to NatSem!

  • October 8, 2013
  • NST Staff
  • In The Spotlight, Office Entertainment
  • 0 Comments

Happy International Customer Service Week! By Diane MacPherson, Director of Customer Service Operations and Sales   National Seminars Training associates celebrate International Customer Service Week every year and this year our “Kick Off” included a Continental Breakfast and our popular,…

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Introducing STAR12

  • June 17, 2013
  • NST Staff
  • In The Spotlight
  • 0 Comments

STAR12 is your access to unlimited career-training! What do you want to learn today?

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Interview With Labor Law Expert Jodie-Beth Galos

  • March 5, 2013
  • NST Staff
  • In The Spotlight
  • 0 Comments

National Seminars Training Speaker and legal expert Jodie-Beth Galos discusses current labor law and practices. Question: I know the Department of Labor is all over employers for misclassifying employees as independent contractors — improperly applying the test for determining whether…

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