Webinar Wednesday – NEW TOPIC – Gatekeeping Strategies for Front Desk Professionals

front desk, gatekeepingAmazing front desk professionals make the job look so easy. They greet every visitor and caller (even the impatient or angry ones) with a genuine smile and an unruffled demeanor. But underneath, they’re smoothly assessing and prioritizing. “Should this person be given access?” Gatekeeping is a vastly underrated skill but for the people it helps, the front desk personnel are heroes.

When you work the front desk, you’re the face of the company. Your work is also key to helping your organization and its workers make the best use of time and information.

Being able to warmly and calmly handle each person is a sophisticated business skill. Find out how top front desk professionals do it! Register now for an all new one-hour Webinar with practical tips for every interaction—ways to make people feel listened to, valued and understood — even when the answer is “no.”

Learn gatekeeping magic as you cover these key points:

  • Develop a gatekeeping plan with key employees, so you know how to prioritize calls and visits
  • Master the critical active listening skills that let you deliver the best possible service
  • Ask questions that get to the root of people’s needs
  • Recognize nonverbal communication cues that give you insight into what others really want
  • Assertive approaches for dealing with difficult people
  • Self-empowerment techniques that let you take decision-making control
  • Recognize the common tricks people use for getting past the gatekeeper and straight to decision makers



Show Me How to Be An Effective Gatekeeper at the Front Desk! 

Get an All-Access Pass to a Year’s Worth of the World’s Best Training For One Low Price!

All Webinars and Live Seminars are FREE with a STAR12 Subscription!


What is STAR12, you ask?

STAR12 is the choice of top business pros who know that once you stop learning, you’ll quickly fall behind. STAR12 is unlimited cutting-edge business training all year long for one low annual fee!

For about the price of two live one-day seminars, you will receive:

  • Unlimited Live Seminars
  • Unlimited Live and On-Demand Webinars
  • Online Courses with Testing
  • Guided Learning Paths
  • Access to a Dynamic group of 75,000 Fellow Professionals
  • and Much Much More…

Is STAR12 Right for You and Your Business?

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