3 Ways Managers Can Improve Their Communication Skills
When managers just assume employees correctly interpret their expectations, requests and deadlines, they can inadvertently set their teams up for failure. Communication between managers and team members must be crystal clear, establishing a strong foundation of trust on which to build a business.
The best solution for getting and giving crystal-clear communication is to build a team-centric work environment. When you foster an environment where everyone feels invested in the team, your level of communication will soar. It’s the difference between your team feeling like nothing that they say will affect a project’s outcome and knowing that their input will directly add to the success of a team.
If managers aren’t certain whether their communication tactics are working, they need only look at results. If aspects of a project are either duplicated or left unfinished, there’s probably a glitch in the communication system. In addition, communication has to improve when certain team members consistently fall into the same roles on every project, especially if these roles are unbalanced among employees. When one or more employees takes on a majority of the work, and others skimp on duties, managers needs to step in and delegate.
Institute clear expectations
One way to improve communications is by setting up clear expectations and repeating them often. The repetition of goals and missions is necessary to drive home certain points. Whether these expectations apply to specific projects or the company as a whole, managers shouldn’t be shy about speaking them out loud and repeating them often.
Know when to say sorry
Apologizing may not seem to fall within the realm of communication, but it can make or break business relationships. Apologies need to align with victims’ self-perception to be effective. Managers shouldn’t fear undermining themselves with an apology; they simply need to make an earnest effort to better understand employees before saying sorry. Bosses should also own up to their blunder as soon as possible, ensuring they don’t let resentment build up in their team member.
There is never a shortage of improvements professionals can make when it comes to communication. Managers can’t assume their teams comprehend tasks. It pays to double—even triple—check everyone’s perception of a project.